Combined Cloud Managed Services

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====== AIMS ServiceNow Portal Access Welcome Email ======

\\  Below is the template email that should be sent to the customer once their users are created in ServiceNow. It is important that this email is sent out immediately after the users have been created so that they understand that the automated email form CDW with the join link is not spam. The join link also expires within 5 days of being sent, after which they will have to reach out to the ECC to have their password reset. We want to send this welcome email immediately after user creation so the customer can have a more streamlined onboarding process. \\ \\  Make sure to send the welcome email to all users who were added into ServiceNow, and cc the AM and PM. \\ \\

===== Email Template: =====

Hello Everyone,

As part of your Managed Services onboarding, you should have received an email from CDW inviting you to login to the CDW Managed Services portal. Please do so ASAP or the link sent in the email will expire and you will be forced to call the CDW ECC to reset it.  Your UID is your company email address.  If you haven’t received the email from CDW Managed Services, please check your Spam/Junk folder.

If you have any issues with the ServiceNow account, please call the CDW Enterprise Command Center (ECC) at +1.888.793.2480 option 1.

Combined Cloud Managed Services

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