Combined Cloud Managed Services

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====== AI Managed Services Team Standards ======

==== Administrative ====
  * Sprints 1 week 
  * Start on Monday end following Monday prior to Sprint Planning  
  * Demo every Friday as part of the Sprint Review 
  * Daily Scrum at 9:00 am Central Time attendance is mandatory.
    * Weekly Sprint review is at 9:00 Friday, attendance is also mandatory.
  * Product Backlog in Jira
    * Backlog refinement must occur once a month.
  * Retrospectives at the end of every Sprint iteration (Duration 30 minutes), if team feels it’s needed 
  * Sprint Planning on Monday’s (Duration 60 minutes) attendance is mandatory 
  * Cameras should be on for all internal and external meetings unless you are experiencing bandwidth issues or it is a large group meeting (over 50 people).

==== Team Values ====
  * Don’t interrupt when someone is speaking 
  * Acknowledge their opinions without judging 
  * Keep it professional - Stay sincere in your comments 
  * Be honest – if you don’t like an idea say so 
  * Nobody is alone; we are a team. So, you don’t have to work by yourself. 
  * Make the work visible -- Put any idea for work/tasks that comes to mind onto the Product Backlog, so it can be reviewed by the team. 
  * Stay positive.  Assume the best intentions. 
  * Time cards will be submitted for approval by COB Friday of each week.  If you are off Friday, timecards must be submitted by Thursday COB.
  * Vacation must be entered into the CDW time system prior to taking vacation.

==== Rules for Daily Living ====
  * Attend any scheduled meeting called and be on time.  
  * If you can’t attend a meeting, let people know prior to the meeting (1 hour, if possible) so that alternatives can be investigated. 
  * Give enough notice for impromptu meetings to allow team to adjust work to attend. 
  * Support has to be called fast; don’t wait to try to figure something out.  
  * If a Task or sub-task that has started has not moved in a day, the impediment should be discussed during daily scrum. 
  * If you run into a struggle, communicate with the team via Slack or on Daily Scrum 
  * Use the AI Cloud Channel – ms-ai-team - to communicate within the team on any comments, questions, concerns, or suggestions that involve the team. 
  * No backchannel communications – Make any customter/internal requests you get transparent to the team, and announce them in the next Daily Scrum.
  * Share your skillset with the team: be willing to share your knowledge with those who would like to learn. 
  * Appointments or absences should be clearly communicated to the team on daily scrum.  Extended outages should be tracked via Jira Calendar.

[[operational_processes|Operational Processes]]
Combined Cloud Managed Services

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