Operational Processes
Documentation on operations such as managed services standards, monthly tasks, ticketing processes, time entry, and more.
How-To Guides
Documentation showing how to deploy services and resources or to fix common problems.
AI Knowledge Documentation
Notes and documentation on different AI and LLMs
Affirm Knowledge Documentation
Notes and documentation on Synergist's “Affirm” tool
Customer Information
Names and information about a customer
Automation Guides and Recommended Products
Guides on how to deploy the supported automation with example pages and recommended tools.
Links to Pre-Sales Resources
Links to sharepoint repositories of presales info.
Agile Operations and Guides
Instructions on the Agile Process for running sprints and our teams' work
Jira Operations and Guides
Instructions on how to use Jira and for administrative tasks for customer onboarding or board setup.
Essential Links
Links to various useful sites.
Contact Rolodex
List of CDW people with certain skills
Team Questions page
Info needed from whole team
